Janita, thank you! You and your Master Cassette team did a terrific job on our special project for our client. They are very happy with the results and so are we.
You said you'd get the job done on time, and you did. You said you'd do it right, and you did. Plus you did it at a cost below your original estimate!
We really appreciate your follow through and your attention to detail, and we'll be back with more work for you!
Make it a great day.
Joel H. WeldonYou are a miracle worker! My staff told me how resourceful you were in solving our big emergency regarding procurement and shipment of the needed audio cassette albums at the very last minute.
You can imagine how I must have felt. Here I am at a major conference without the materials I thought I would have. At stake was loss of thousands of dollars of sales. My staff called all over the country but no one could solve the problem at such a late date. But when we called Master Duplicating Corporation... you solved our problems in twenty minutes!
Now that's what I call service! You and your employees take your company slogan "Duplicating Your Success" seriously. It not a mere platitude. I wish more U.S. companies would follow your example of customer service and dedication to quality and keeping and honoring agreements and deadlines. You have earned our gratitude and our business from now on. I will recommend your company to all professional speakers and consultants that I know.
Janita, your fast-thinking and lateral solution on our logistic problem saved the day! And I appreciate your advice and consultation on my next audio recording and duplication project. We look forward to a strong and mutually beneficial strategic alliance with your company.
Linda ChandlerHooray! The tapes arrived and they look fabulous. I can't thank you enough for all the hand-holding you've done and information you've given me over the past eight months while we got our act together and decided which direction to march in.
You, Rosemary, and Rocky are the epitome of great customer service and now I know you deliver quality product as well. We will recommend you highly whenever asked.
Leslie HamelJust wanted to drop you a quick note to thank you for the excellent job your company did in getting to us the audio tape albums we needed. Our company needed a combination of our products shipped to many different places and your company came through in the clutch. It is a relief to know we can count on you to delivery our audio albums where we need them and when.
Many companies talk about providing great customer service and it is comforting to know we are working with one that does. Thanks again for your great effort.
Marc Slutsky"How to Balance Your Life" looks and sounds terrific! Judy and I are elated with this new audio album.
It was a pleasure working with Master Duplicating -- you're consummate professionals! The design is catchy, the editing and music are superb thanks to Rocky, the voice-overs are powerful thanks to Steve Tyra and your overall service is first-class.
Please extend my special appreciation to Rocky, Rosemary and your other employees for their important contributions. Please know that I won't hesitate to recommend others to Master Duplicating, Janita. I'm grateful to Bob Berg for his enthusiastic referral.
With every good wish for your continued success and happiness, I am,